PENDING CASE FILE: The UK's DWP fraud model: a machine-learning system that saved an estimated 4.4 million pounds on Universal Credit advances///PENDING CASE FILE: Manulife's MAUDE: AI underwriting that auto-approved 58% of eligible life-insurance cases///VERIFIED CASE FILE: Coinbase: AI spend cut nearly in half, and the biggest lever was caching, not cheaper models///PENDING CASE FILE: Commonwealth Bank's AI fraud detection: 20M+ payments scanned daily, fraud losses down over 20%///PENDING CASE FILE: Windstar Cruises and Cresta: a chat AI agent containing 70% of chats///PENDING CASE FILE: Notion and Decagon: an AI support agent, 34% faster resolution and 2x deflection///PENDING CASE FILE: Pragmatic and Lindy: AI agents saving a consultancy 20-30 hours a week///PENDING CASE FILE: Decathlon Germany and Parloa: voice AI handling 500,000+ customer interactions a year///PENDING CASE FILE: WeightWatchers and Sierra: an AI member-support agent, ~70% containment at 4.6 CSAT///VERIFIED CASE FILE: Delivery Hero and n8n: account-lockout recovery automated in a single workflow///PENDING CASE FILE: Direct Mortgage and Multimodal: loan documents from 10-week closings to 5///VERIFIED CASE FILE: JPMorgan's COIN: the famous 360,000-hours figure, and why it was never independently measured///VERIFIED CASE FILE: Klarna's AI customer-service assistant: the 2024 numbers and the 2025 walk-back///VERIFIED CASE FILE: Mango's first fully AI-generated campaign: Sunset Dream, 95 markets, and no public performance number///VERIFIED CASE FILE: Octopus Energy's 'Magic Ink': AI that drafts support emails, with no job cuts///VERIFIED CASE FILE: Omega Healthcare and UiPath: document automation across billing, coding, and payer correspondence///VERIFIED CASE FILE: Otto's autonomous stock ordering: a deep-learning system that buys inventory on its own///VERIFIED CASE FILE: Moderna's company-wide ChatGPT Enterprise rollout: 750 custom GPTs, from a vendor case study///VERIFIED CASE FILE: Zalando's 2018 'algorithms replace 250 marketing jobs': the headline, and the hiring plan it left out///PENDING CASE FILE: PZU and Tractable: from a detailed review of 20% of body-shop claims to nearly all, in real time///ON RECORD: 10 VERIFIED · 10 PENDING///PENDING CASE FILE: The UK's DWP fraud model: a machine-learning system that saved an estimated 4.4 million pounds on Universal Credit advances///PENDING CASE FILE: Manulife's MAUDE: AI underwriting that auto-approved 58% of eligible life-insurance cases///VERIFIED CASE FILE: Coinbase: AI spend cut nearly in half, and the biggest lever was caching, not cheaper models///PENDING CASE FILE: Commonwealth Bank's AI fraud detection: 20M+ payments scanned daily, fraud losses down over 20%///PENDING CASE FILE: Windstar Cruises and Cresta: a chat AI agent containing 70% of chats///PENDING CASE FILE: Notion and Decagon: an AI support agent, 34% faster resolution and 2x deflection///PENDING CASE FILE: Pragmatic and Lindy: AI agents saving a consultancy 20-30 hours a week///PENDING CASE FILE: Decathlon Germany and Parloa: voice AI handling 500,000+ customer interactions a year///PENDING CASE FILE: WeightWatchers and Sierra: an AI member-support agent, ~70% containment at 4.6 CSAT///VERIFIED CASE FILE: Delivery Hero and n8n: account-lockout recovery automated in a single workflow///PENDING CASE FILE: Direct Mortgage and Multimodal: loan documents from 10-week closings to 5///VERIFIED CASE FILE: JPMorgan's COIN: the famous 360,000-hours figure, and why it was never independently measured///VERIFIED CASE FILE: Klarna's AI customer-service assistant: the 2024 numbers and the 2025 walk-back///VERIFIED CASE FILE: Mango's first fully AI-generated campaign: Sunset Dream, 95 markets, and no public performance number///VERIFIED CASE FILE: Octopus Energy's 'Magic Ink': AI that drafts support emails, with no job cuts///VERIFIED CASE FILE: Omega Healthcare and UiPath: document automation across billing, coding, and payer correspondence///VERIFIED CASE FILE: Otto's autonomous stock ordering: a deep-learning system that buys inventory on its own///VERIFIED CASE FILE: Moderna's company-wide ChatGPT Enterprise rollout: 750 custom GPTs, from a vendor case study///VERIFIED CASE FILE: Zalando's 2018 'algorithms replace 250 marketing jobs': the headline, and the hiring plan it left out///PENDING CASE FILE: PZU and Tractable: from a detailed review of 20% of body-shop claims to nearly all, in real time///ON RECORD: 10 VERIFIED · 10 PENDING///PENDING CASE FILE: The UK's DWP fraud model: a machine-learning system that saved an estimated 4.4 million pounds on Universal Credit advances///PENDING CASE FILE: Manulife's MAUDE: AI underwriting that auto-approved 58% of eligible life-insurance cases///VERIFIED CASE FILE: Coinbase: AI spend cut nearly in half, and the biggest lever was caching, not cheaper models///PENDING CASE FILE: Commonwealth Bank's AI fraud detection: 20M+ payments scanned daily, fraud losses down over 20%///PENDING CASE FILE: Windstar Cruises and Cresta: a chat AI agent containing 70% of chats///PENDING CASE FILE: Notion and Decagon: an AI support agent, 34% faster resolution and 2x deflection///PENDING CASE FILE: Pragmatic and Lindy: AI agents saving a consultancy 20-30 hours a week///PENDING CASE FILE: Decathlon Germany and Parloa: voice AI handling 500,000+ customer interactions a year///PENDING CASE FILE: WeightWatchers and Sierra: an AI member-support agent, ~70% containment at 4.6 CSAT///VERIFIED CASE FILE: Delivery Hero and n8n: account-lockout recovery automated in a single workflow///PENDING CASE FILE: Direct Mortgage and Multimodal: loan documents from 10-week closings to 5///VERIFIED CASE FILE: JPMorgan's COIN: the famous 360,000-hours figure, and why it was never independently measured///VERIFIED CASE FILE: Klarna's AI customer-service assistant: the 2024 numbers and the 2025 walk-back///VERIFIED CASE FILE: Mango's first fully AI-generated campaign: Sunset Dream, 95 markets, and no public performance number///VERIFIED CASE FILE: Octopus Energy's 'Magic Ink': AI that drafts support emails, with no job cuts///VERIFIED CASE FILE: Omega Healthcare and UiPath: document automation across billing, coding, and payer correspondence///VERIFIED CASE FILE: Otto's autonomous stock ordering: a deep-learning system that buys inventory on its own///VERIFIED CASE FILE: Moderna's company-wide ChatGPT Enterprise rollout: 750 custom GPTs, from a vendor case study///VERIFIED CASE FILE: Zalando's 2018 'algorithms replace 250 marketing jobs': the headline, and the hiring plan it left out///PENDING CASE FILE: PZU and Tractable: from a detailed review of 20% of body-shop claims to nearly all, in real time///ON RECORD: 10 VERIFIED · 10 PENDING///